Help and Contact

Account and Orders

Change my delivery adress

Unfortunately it is currently not possible to change your delivery address once your order has been placed. That said, we might be able to help you if your order has not progressed to our warehouse yet - please contact us at our . If our support team is not available in the chat you might be out of luck.

Change my email adress

Unfortunately it is currently not possible to change your email address once your order has been placed. That said, we might be able to help you if your order has not progressed to our warehouse yet - please contact us at our . If our support team is not available in the chat you might be out of luck.

Change my phone number

Unfortunately it is currently not possible to change your phone number once your order has been placed. That said, we might be able to help you if your order has not progressed to our warehouse yet - please contact us at our . If our support team is not available in the chat you might be out of luck.

Shipping and Delivery

Delivery time?

Too see shipping time estimates please continue to the shopping cart. If you have already placed an order you can see your order progress in My order page or track the order directly on the Track your order page

Return and Refunds

How do i return my order?

Wish to return something to us? No problem, request a return label online here - as simple as that. You'll find an estimated return fee for your product(s) when you go though the request process.

How much time do I have to return my item(s)?

Why not have the rights to return your items for a loong time? We ask our self the same questions and decided to EXTENT your return rights. We offer 365 days right of return! You can return your products in up to 1 year after you receive your package.
 

Can I exchange an item?

You can easily return your item(s) to us and place a new order for the items you want instead. When we receive your parcel we'll process your return and notify you about your refund.

Can I return any items?

No. It is not everything you order that can be returned. You can't return services or any other items that you have asked us to perform service(s) on or modify in any way nor customization in any to your needs. Read more in Clause 5.B of our Return terms and conditions.