Before you create a complaint case
If your product runs skewed, in 95% of cases the truck must be set!
Not covered by your right of complaint!
The right of complaint does not cover products that are not set up correctly. A 'skewed' board or roller skate, is usually found within the sport, and can be solved very easily! See how you do below.
| 1) Skateboard | 2) Skateboard |
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| 1) Start by loosening the large nut (king pin nut) on the truck. | 2) Turn the truck slightly to loosen it. Now place the 'hanger' in the middle and tighten the nut again. |
| 1) Side by side | 2) Side by side |
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| 3) Start by loosening the large nut (king pin nut) on the truck. | 4) Turn the truck slightly to loosen it. Now place the 'hanger' in the middle and tighten the nut again. |
Is it still running skewed?
Then you are welcome to create a complaint with us.
You can create a complaint after you have checked the checkbox below:
I HAVE tried to set the truck on my product.
Start your Complaint