Before you create a complaint case on your paddle...
|1) Open the buckle and set the height (your height + 6-8 inches).||2) Now turn the open buckle clockwise to tighten it.|
|3) You may well need to turn it several times.||4) You can now close the buckle. The height of the paddle is fixed!|
Is the paddle definitely damaged?
Then you are welcome to create a complaint with us.
You can create a complaint after you have checked the checkbox below:
The paddle cannot be set correctly because there is a definite fault on the paddle.